Technical Questions

I’m Currently on a well with a 'high' iron content.  Using a water softener, chlorine to remove odor/bacteria, and a charcoal filter to remove the chlorine." 

Water softeners are not usually rated to remove heavy metals like lead and copper.

Read more: Is Water Softeners are removing heavy metals?

If the liquids you drink each day have less than 100 mg/L of sodium, it probably adds less than 5 percent of the sodium content of the average adult’s diet.

Read more: Am I getting too much sodium in my water?

If your water has a metal taste it is likely that you will need a heavy metal pre-filter and housing. These are units that you connect between your water source and your machine, so the water first goes through the pre-filter, then through the machine. Please look through our Pre Filters page for more information.

Yes - this is a better method of coating the plates with titanium

Read more: I was told that machines with plates dipped in titanium, as opposed to sprayed is superior...any truth to that?

I'm confused about plates vs mesh.  Some people say that mesh is newer and better technology...therefore the plates can be smaller.

Mesh is the newer technology.  The mesh texture of the plate inflates the actual plate surface area so yes, a smaller mesh plate will have greater total plate surface area than a flat plate of the same size. 

Read more: I'm confused about plates vs mesh

Yes, it is possible to get both the KYK Harmony & Genesis models in a 220 volt. Shipment time will be longer as the 220v units come directly from the factory in Korea.

Water Ionizer Components

The water can be bottled for later consumption, but you should be aware that the positive ORP rating which is based on negatively charged Hydroxyl ions has a very brief shelf life.  The negatively charged ions are what give the water its anti-oxidant properties. 

Read more: Can the water be bottled? Can it be bottled and resold?

Tyent offers a 20 year warranty on their electrodes and is the only company that does so.  They did not offer information on the cost of replacing the electrodes as they guaranty them for 20 years.

Read more: How long do the electrodes last and what would it cost to replace them if I had to after the warranty had expired?

All of the machines have different warranty periods.  Please look through the product pages at the warranty for the machines that you are interested in.  Machines have different warranty terms but most of the “popular” ones have 5 year warranties including parts and labor

Read more: What is the warranty for the machines? If something goes wrong with the machine, what is the procedure to get it fixed?

If you go through our product pages you will find details on the warranty for every machine. Each machine will have a specific “trial” period. Many have 30-60 day money back warranties, minus a restocking fee.